FAQs
General Questions
What is CalmifyLabs?
CalmifyLabs specializes in innovative, non-medicated migraine relief caps designed to help alleviate discomfort with cooling and compression therapy. We are dedicated to providing effective, natural relief for migraine sufferers
Where are you based?
We are proudly based in Australia and operate locally.
Do you ship outside of Australia?
At this time, we only ship within Australia
Product Information
What is the difference between the Standard and Premium Relief Caps?
• Our Standard Relief Cap is available in blue, black, and pink and weighs 400g, offering effective relief for up to 30 minutes.
• Our Premium Relief Cap comes in two designs: Cosmic Comfort (dark purple with smiling planets and stars) and Sleepy Soother (blue with white pillows), weighing 600g, which allows it to hold its temperature longer, providing extended relief.
How do your migraine relief caps work?
Our caps use a combination of cold and heat therapy, along with gentle compression, to soothe headaches and migraines. Cold therapy helps reduce inflammation and numb the pain, while heat therapy relaxes muscles and improves circulation. The compression provides comforting pressure
Are the caps safe to use on sensitive skin?
Yes! Our caps are made from medical-grade materials with a soft outer fabric to ensure comfort, even for sensitive skin.
Shipping & Orders
How much is shipping?
We offer free standard shipping and express shipping for $6.99 on all orders over $50 within Australia. For orders under $50, a flat shipping rate of $6.99 for standard shipping, and $9.99 for express applies.
How long will it take to receive my order?
Standard shipping takes approximately 3–5 business days. If you opt for express shipping, delivery will take 1–2 business days.
How can I track my order?
Once your order is processed and shipped, we will send you a confirmation email with your Australia Post tracking number
Do you offer express shipping?
Yes, express shipping is available for an additional fee and typically delivers within 1–2 business days.
Returns & Exchanges
What is your return policy?
We accept returns on unused and unopened items within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How do I initiate a return?
To start a return, please contact us at northpsg@outlook.com with your order number and the reason for the return. We will guide you through the process.
How long does it take to process a refund?
Once we receive your returned item and inspect it, refunds will be processed within 7 business days to your original payment method.
Can I exchange a product?
Yes, if you receive a defective or incorrect product, we will gladly offer an exchange. Please email us at northpsg@outlook.com to arrange it.
Product Care
How do I clean my CalmifyLabs Migraine Relief Cap?
The outer fabric of the cap is easy to clean. Simply wipe with a damp cloth and let it air dry. Do not machine wash or dry your cap.
Can I use the cap for both cold and heat therapy?
Yes! Our migraine relief caps are designed for both cold and heat therapy. To use as a cold pack, place the cap in the freezer for 1–2 hours before use. We recommend keeping your cap in the freezer using the provided storage pouch when not in use, so it's always ready whenever you need it.For heat therapy, microwave the cap for 30-45 seconds, turning the cap periodically ensuring it's warm but not too hot to touch, then apply to the affected area.
Contact Us
How can I reach customer support?
For any enquiries, feel free to reach out to us by submitting a form on the contact us page, or email us at northpsg@outlook.com